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Backup Exec 12 Robotic Library Hardware Error

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The robotic library has reported a general hardware error condition..." Article:000024967 Publish: Article URL:http://www.veritas.com/docs/000024967 Support / Article Sign In Remember me Forgot Password? Don't have a Veritas Account? Create a Veritas IE Location 2 (Bus Number 0, Target Id 9, LUN 1) ****** Vendor ID HP Product ID Ultrium 4-SCSI Firmware Revision W55W SCSI Element Address 1 Autoloader http://support.veritas.com/docs/308914 319285:How to change Backup Exec's robotic library locking behavior http://support.veritas.com/docs/319285 295757:Error "connection to target system has been lost" occurs when backing up to a tape library http://support.veritas.com/docs/295757 315349:Incorrect function error If you have a Remote Management Unit, you can get more detailed logs. Source

In the Backup Exec console, click Tools > Install options and license keys on this media server.Click Next, until the list of Backup Exec options appear. This could be caused by either a dirty tape drive, bad media, or a SCSI problem. Close Sign In Print Article Products Related Articles Article Languages Subscribe to this Article Manage your Subscriptions Problem Event ID 58053: "Robotic library hardware error. Verify that the device is configured to use the proper addressing scheme.

Event Id 58053 Backup Exec

RE: Robotic library hardware error silentsam33 (IS/IT--Management) 4 May 05 13:12 Is this the 15 tape library from Compaq/HP? and this is unlikely to make people happy when you're trying to get a critical server back up and running!) If you have done the two bulleted steps above, what messages Cause may be user, device, or system error.

  1. These devices have not been tested and are not officially supported by Backup Exec. Check the HCL to ensure that the inquiry string for the device matches the string in the HCL.
  2. http://support.veritas.com/docs/268942 269214:How to uninstall the Original Equipment Manufacturer driver for the medium changer in a robotic library so as to make it "Unknown medium changer" http://support.veritas.com/docs/269214 269712:Backup jobs hang in a
  3. Now I see one tape drive device and an unknown media changer I can also get the tapes to the drive now which I couldn't before so an inventory was impossible.
  4. Realize that BE won't be able to tell you which tape to get until the tape has been catalogued, so you might have to dig through your whole store of tapes
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  6. Even if the Windows Device Manager detects the hardware after hard reboots, warm reboots, or because the library is disconnected or the power is cycled to the device, Backup Exec still
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Verify the controller, tape drive(s), and robotic library (if applicable, will need to show as an Unknown Medium Changer) are present in Windows Device Manager: In Windows 2003, right click My Registration on or use of this site constitutes acceptance of our Privacy Policy. View link provided for document that explains these errors in greater detail. Backup Exec 2015 Tape Drivers You might consider creating an interactive guide for this.

Number of backup sets added to the database are 0. The Robotic Library Has Reported A General Hardware Error Condition Occasionally, hardware which has been officially tested and is supported by Symantec may not be displayed or may appear offline in the Backup Exec Interface (i.e.: Devices Tab), may not function For an article with screenshots, see How to remove old tape drivers from Windows. Scroll down and locate the SCSIChanger service, and then verify that the Status=Running 12 Detect and uninstall any orphaned devices View the provided link for document detailing how to do so

unwell unquestionably come further formerly again since exactly the same nearly a lot often inside case you shield this hike.my webpage; office furniture Services memphis tnResponderEliminarAnónimo18 de junio de 2013, 18:02Good, Backup Exec 2015 Install Tape Drivers In these cases, please open a support case with Symantec. Not that I am complaining, but sluggish loading instances times will sometimes affect your placement in google and can damage your quality score if advertising and marketing with Adwords. For example, you may need to power cycle the SAN switch in order to recognize the tape devices.See How to verify that the operating system properly detects a device for detailed

The Robotic Library Has Reported A General Hardware Error Condition

AWS Cloud Computing SSL / HTTPS Storage Software Network Architecture Importing Legacy Media into Backup Exec 2012 - 2014 Video by: Rodney This tutorial will show how to inventory, catalog, and Click Start > Control Panel > Add/Remove Programs (or Programs and Features)Select the third-party backup application or tool, and then click Uninstall.Repeat for all third-party backup applications or tools.   If Event Id 58053 Backup Exec Verify that the Device and Media Service is running under a Domain Admin account and/or built-in Administrator Account If the media server is part of a domain, the Backup Exec Device Tapeinst.exe Backup Exec 2015 Privacy Policy Site Map Support Terms of Use Home How-tos How to troubleshoot issues with Backup Exec and your Robotic Library(autoloader/changer) and /or Tape Drive(s) Data Backup Data Recovery Symantec by

http://www.symantec.com/content/en/us/partners/media/techsupport-quickguide.pdf http://www.symantec.com/enterprise/support/contact_techsupp_static.jsp References How to troubleshoot issues with a Robotic Library (autoloader/changer) and/or Tape Drive(s). 4 Comments Mace Denis Kelley Jan 11, 2013 at 04:35pm Thanks for the share. http://waspsoft.com/backup-exec/backup-exec-alert-media-error-the-backup-to-disk-device-is-offline.html Error Code: 0xe000810b Physical Volume Library Drive not found. Below is the DEVICEMAP registry hive from the tape drive from the above example (Figure 4): Figure 4: NOTE: The registry settings under DEVICEMAP should not be edited, under any The device driver may not be installed for device : Identifier : HP Ultrium 4-SCSI W55W (although driver listed in devices) Backup Exec rediscovered devices Library offline Drive Offline (put online) Backup Exec Tape Drivers

http://support.veritas.com/docs/191694 231488:Reasons why the data throughput rate can be slower than the theoretical maximum when backing up to or restoring from tape media or disk (B2D) & how to troubleshoot or I think we have replaced under warranty about 6-7 units over the past 2 years. Privacy Policy Site Map Support Terms of Use MenuExperts Exchange Browse BackBrowse Topics Open Questions Open Projects Solutions Members Articles Videos Contribute Products BackProducts Gigs Live Careers Vendor Services Groups Website have a peek here HCL.  Note: If you run LiveUpdate regularly, or if you have the latest Backup Exec Service Pack or Hotfix installed, your Backup Exec installation should have the latest tape device

If you run LiveUpdate regularly, or if you have the latest Backup Exec Service Pack or Hotfix installed, your Backup Exec installation should have the latest tape device drivers. Tapeinst.exe Backup Exec 2014 Verify that the inquiry string matches the Hardware Compatibility List (HCL) If the device is presenting itself properly to the operating system, then it should be supplying the operating system with Sometimes slowing the SCSI bus down can resolve these issues, as well as installing the latest SCSI drivers and firmware.

Not that I selectedthese drivers, they were installed via the Internet.

Verify the hardware is detected properly by the Operating System and not being managed by another third party application a. However it appears numerous times. Or you can take the suggested approach and follow this informative right down the golden paved road to the promise land of problem resolution. Backup Exec Tape Drive Keeps Going Offline In addition to verifying the inquiry string, also verify that the method which the hardware is connected to the server matches what is on the HCL (SCSI, Fibre, SAS, IDE, SATA).

Please attend to this condition.This is a new error appeared to me after issueing restore job.What is the solution?? Symantec does not test performance or compatibility with Original Equipment Manufacturer (OEM) drivers, unless noted in the Backup Exec Hardware Compatibility List (HCL). Review for any hardware errors with event ID 5/7/9/11/15. Check This Out It is possible that updates have been made to the original version after this document was translated and published.

http://support.veritas.com/docs/252385 255502:Unable to perform Sony or Spectralogic robotic library operations with Backup Exec for Windows Servers 9.x and above http://support.veritas.com/docs/255502 268942:When attempting to run an inventory, quick erase, or relabel media, Directly connect an external storage device such as a USB drive, or CD\DVD burner: If the device is a USB drive, ensure i… Storage Software Windows Server 2008 Disaster Recovery Advertise Join your peers on the Internet's largest technical computer professional community.It's easy to join and it's free. Contact Us Customer and Technical Support phone numbers and hours of operation.

Snap! http://support.veritas.com/docs/277425 278111:How to configure Standalone Tape Drive/Auto loader/Library with Symantec Backup Exec for Windows Servers http://support.veritas.com/docs/278111 280026:Backup Exec for Windows Servers reports that "the media is bad." http://support.veritas.com/docs/280026 280508:A backup or Comment Submit Your Comment By clicking you are agreeing to Experts Exchange's Terms of Use. He claims that they require to acquire an edge irrespective of what it takes, after which he talks about steroids.

Join the community of 500,000 technology professionals and ask your questions. Bare Metal Image backups support Full and Incremental backups. If there are any other third party backup applications, tape tools, etc... The request could not be performed because of an I/O error" is reported in Symantec Backup Exec for Windows Servers (BEWS) when attempting any tape media operation.

Select Storage from the tabs along the ribbon bar as the top: Ensure the proper storage devi… Storage Software Windows Server 2008 Installing and Configuring Windows Server Backup Utility Video by: Backup Exec tape drivers can be downloaded from the Symantec Support Web site at: http://www.symantec.com/business/support/downloads.jsp?pid=15047 Select the appropriate Backup Exec version number in the Product Version drop-down box, and select If the jobs go over two tapes the backup jobs start and then, again, as soon as the device needs to eject the job gets paused because the device reports the Verify also the controller can detect the device properly POST Bios Screen on boot-up and by booting into the controller BIOS.

Join & Ask a Question Need Help in Real-Time? Backup Exec may not be able to communicate properly with tape devices if another vendor's backup application is installed, even if the services for that application are disabled. All rights reserved. Another benefit of rubber mulch versus typical mulch is its lifespan.For faster setting concrete, use less water, for more workability, use more water.ResponderEliminarAnónimo27 de mayo de 2013, 6:44Sorry to break your