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Bes Error Server Not Responding

Check the application logs for errors of this nature. 4. Comment Submit Your Comment By clicking you are agreeing to Experts Exchange's Terms of Use. An error may have occurred Want to Advertise Here? BES Sever And Administration Issues The following wiki describes the most common issues that BES administrators run into either with installing or managing their BES server.

Troubleshoot Zimbra Mobile Connector for BlackBerry Installation Failures Troubleshoot Zimbra Mobile Connector for BlackBerry Installation Failures Homepage Please See Troubleshoot_Zimbra_Mobile_Connector_for_BlackBerry_Installation_Failures Introduction The most common installation problems are due to the deviation Check the application logs for errors of this nature. 3. This is especially likely if the user’s mailbox has been successfully opened by the BlackBerry Agent. (You can check this in the Agent logs.) A full reboot of the BlackBerry device In order to find out if the BlackBerry Agent is hanging, check the BlackBerry Agent Logs.

To verify this, open the BlackBerry Agent Logs, which can be found in the daily logs folder for BES. Here's some tips that might help others.... Wait a minute. Make sure the BlackberryManager and BlackberryServer profiles are set to 'Prompt' to choose a profile.

Office 365 Exchange Advertise Here 823 members asked questions and received personalized solutions in the past 7 days. To fully reboot a BlackBerry device, have the user follow the steps below. Then, retry the activation process. We recommend waiting until the account is fully sync before activating the account.

Check It Out Suggested Solutions Title # Comments Views Activity Password Keeper Missing Passwords 3 304 985d Blackberry 10 Upgrades 5 517 940d Blackberry - Google maps don't work 2 537 I put all the information in (and yes, it is all correct and had other people verify as well) for the email and activation password and click activate. These issues are divided into the following sections: Activation Verifying Encryption Receiving Services Slow Synchronization Each of these sections contains descriptions, causes, and possible resolutions of common issues. Choose the BlackberryServer profile to start Outlook Open one of the user's store experiencing this issue and confirm if Appointments and Address Books are synced in Outlook.

BES User And Device Issues Bes User And Device Issues Homepage Please see BES_User_And_Device_Issues - This is archive documentation, which means it is not supported or valid for recent versions of If the user’s email address or display name is associated with log statements similar to those below, then the user may not have been initialized properly. The BlackBerry Agent Logs can be found in the daily logs folder for BES. if not try that 0 LVL 1 Overall: Level 1 Message Author Comment by:Joe_Budden2011-06-25 Thanks all.

Troubleshoot Zimbra Mobile Connector for BlackBerry Enterprise Activation issues Homepage Please see Troubleshoot_Zimbra_Mobile_Connector_for_BlackBerry_Enterprise_Activation_issues Introduction This article contains information about troubleshooting BlackBerry Enterprise Activation issues. a) Perform a Hard Reset by removing and inserting the battery, and then perform the following to register the BlackBerry device. Please contact your System Administrator. We take pride in our unbiased content, however do occasionally receive free products from vendors that we review or discuss.

If necessary, correct the address and retry the activation process. Click the track wheel and select Register Now. The ServerConfigHistory table might have unfinished tasks for the user, preventing activation from continuing. (This occurs only if the user was previously added to the BlackBerry Enterprise Server.) Manually run the As a result, the BlackBerry Enterprise Server is unable to access the activation message.

Resolution: a) Check to see that the BlackBerry Policy Service and the BlackBerry Synchronization Service are started. If the password is not present, verify that the Microsoft SQL permissions are correct, make sure that there are no network connectivity issues to the SQL Server. The BESAdmin account doesn't have the correct permissions to access the BlackBerry device user's mailbox and retrieve the ETP.dat message (the ETP.dat message has to arrive to the Inbox first before Disable content protection during the initial activation, or install the latest version of the BlackBerry Enterprise Server (including service pack and hotfixes). 5.

b) Confirm that the BlackBerry device has the correct signal type and signal strength to send data traffic. Alternately, from the BlackBerry device Home screen click Options > Advanced Options > Host Routing Table. Visit our YouTube channel to get the latest webinars, technology news, product overviews, and so much more.

Please contact your System Administrator" Check the log for the following log message: Failed to get password for the ACTIVATION request If this log message is in the log, the activation

OR An error has occurred. I don't get it. In either of the above cases, the BlackBerry Controller will terminate the BlackBerry Agent and try to launch another Agent. Then, remove the BlackBerry device user account from the BlackBerry Enterprise Server and add it again. 3.

Resolution: Perform a hard reset of the BlackBerry device or install the latest BlackBerry Device Software version on the BlackBerry device using BlackBerry Application Loader. The BlackBerry device failed to generate an ETP message. The initial stages of Enterprise Activation are performed through email sent from the device to BES and vice versa. Check the application logs for errors of this nature. 3.

The above error will occur when the system is unable to log into the account on port 443. If the user’s email address or display name is associated with log statements similar to those below, then the user may not have been initialized properly. The following sections discuss these scenarios in more detail. • Some of the BES services are not running For BES to function properly, all BlackBerry services should be running. To resolve this issue, restart the BlackBerry Agent using the following steps.

Scroll to and select Enterprise Activation. Slow sync, with "Disable Wireless Bulk Loads" policy enabled or "Wireless Synchronization" disabled= The BlackBerry device has the Disable Wireless Bulk Loads policy enabled or Wireless Synchronization is disabled.